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At Shamba Wire Products Limited, we strive to provide high-quality products and exceptional customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure a hassle-free experience.
1. Eligibility for Return/Refund:
- To be eligible for a return/refund, the product must be in its original condition, unused, and in the same packaging as received.
- Returns/refund requests must be made within 15 days of the purchase date.
2. Return Process:
- Contact our customer service team at firstname.lastname@example.org to initiate the return process.
- Provide your order number, a detailed reason for the return, and any relevant photos if applicable.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
4. Inspection and Approval:
- Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
- If approved, we will process the refund to your original method of payment.
5. Refund Processing Time:
- Refunds will be processed within 7 business days of receiving the returned item.
- Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
6. Non-Returnable Items:
- Customized or personalized products are non-returnable unless there is a manufacturing defect or an error on our part.
- Items marked as final sale are non-returnable.
7. Damaged or Defective Products:
- In the rare event that you receive a damaged or defective product, please contact us immediately.
- Provide clear photos of the damaged or defective item, and we will arrange for a replacement or refund.
8. Contact Information:
- For any questions or concerns regarding our refund/return policy, please contact our customer service team at email@example.com.
Shamba Wire Products Limited reserves the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes. Thank you for choosing Shamba Wire Products Limited; we appreciate your business.